DELIVERY
Delivery is currently to UK only.
Royal Mail Tracked 48 (2nd class) £3.75
Royal Mail Tracked 24 (1st class) £4.75
You can choose your preference at checkout. (This is a standard rate across my website. For items that would fit in a large letter size please check if postage is cheaper in my Etsy shop. Also selected USA delivery is available from my Etsy shop)
I aim to post within 2 business days for in stock items but if your order includes ‘made to order’ items please allow up to 14 days for posting. (Most of the time this will be sooner.)
If you need something urgently please do get in touch to see if it is possible.
If choosing 1st class delivery this is only to reduce time in the postal system. I still require up to 2 business days to post in stock items and up to 14 days to post ‘made to order items’.
GIFT MESSAGE
If you would like to send a gift directly to the recipient you can add a gift message during the checkout process. Please check your spelling as the message will be included exactly as entered!
PACKAGING
I use a combination of new and recycled packaging. I do have to use bubble wrap for most items to make sure they arrive in perfect condition.
RETURNS
If you wish to cancel your order before it has been dispatched please contact me and I will apply a full refund providing the order is still with me.
If you wish to return an item you no longer require you must contact me within 14 days of receipt to inform me of your intention to return. You then have 14 days to return the item back to me which must be in perfect condition and preferably in the original packaging. You are responsible for the item until it is back in my hands so I would suggest using tracked or signed for and make sure it is well packaged.
When the item has been received and inspected I will refund the cost of the item plus the original postage cost. The cost of returning the item will not be refunded.
If the item is faulty or damaged when you receive it then proceed as above but you will receive a full refund of all postage costs as well as the item or a replacement if that is possible. I’m happy to discuss which is the best option for you.
CLOCKS
All clock mechanisms are tested for 24 hours before dispatch. Clocks within the UK are supplied with an AA battery inserted, please remove the small plastic tab next to the battery. On occasion the hands may get pushed together whilst in transit. Use the small white wheel on the mechanism to turn the hands and make sure none are catching. If they are gently lift using your finger until they move freely. If in any doubt please contact me and I will help you (by email or via messenger on my Facebook page). If the mechanism proves faulty despite testing (please test with another battery before returning) it will be replaced, please follow the procedure for returns.